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Checknaut

Refund Policy

Every paid Checknaut plan carries a 14-day money-back guarantee if it does not work. If Checknaut Pro does not work on your site, tell us what went wrong within 14 days of your initial purchase: the site, the builder, what you tried and what happened. A screenshot, or the self-test result from Checknaut → Tools › Diagnostics, helps. Start with a support ticket. We work on it with you first, and if we cannot make it work, you get the full amount back. We ask for the details because a refund without a reason leaves us nothing to fix. A refund is not given for a change of mind, or once the job you bought it for is done. This does not limit any right to cancel that the law where you live gives you.

More billing and licence questions are answered in the FAQs.

How to request a refund

Refunds go back to the original payment method. Card refunds usually land within 5–10 business days depending on your bank; PayPal is typically faster.

Who processes the payment

Payments, invoices, VAT and refunds are handled by Freemius, our reseller and Merchant of Record. Your card details never touch our servers. Freemius processes cards through Stripe and also accepts PayPal. The binding terms are Freemius's refund policy and EULA for this product; this page is the plain-language version.

Renewals and cancellation

Plans renew automatically until you cancel; the applicable price and interval are shown in your checkout and subscription details. Cancel any time from your customer portal. The licence keeps working until the end of the period you paid for. Review the renewal date in your customer portal rather than relying on a reminder email. Renewal payments and plan upgrades are not covered by the 14-day guarantee, so cancel before the renewal date if you do not want to be charged again.

What happens to your sites

A refund deactivates the licence. Every audit, fix, snapshot and journal entry the plugin wrote stays on your site. Nothing is removed. The free tier keeps running, including Undo, snapshots and revision restore.

Lost your licence key? Use the licence recovery tool. Questions before you buy: contact us.